Golds Gym International
Reviews and Complaints
Gold's knowingly over charged me $960
Gold’s Gym has wronged me, and I will do everything I can to prevent someone else from being a victim of their deceptive business practices. Gold’s gym has stolen $960 from my family. The conduct of Gold’s Gym in dealing with this incident has been unconscionable. Gold’s gym violated the Texas Deceptive Trade Practices Act when they took advantage of my lack of knowledge or understanding as to how their internal operations impacted my request to freeze my gym membership and not be charged a full monthly gym membership fee. I was misled to believe I had frozen my gym membership, when in reality I was still being charged the full fee. I am requesting assistance from the Attorney General’s Office to protect me, and other consumers like me.
In 2009, I began a family membership with “Spectrum” gym, which was later overtaken by Gold’s gym. After a few years of being a member, I froze my membership because my family did not have the time to go to the gym. I was under no contractual obligation and I could have cancelled my $135 a month membership if I wished. Instead, I opted to freeze the account for a $15.00 a month fee with the intention of going back as soon as our schedules allowed. Freezing the account meant I agreed to pay $15 a month, but we were unable to use the gym while the account was frozen.
I went to Gold’s Gym and requested to freeze my account. The gym employee scanned my membership card and then handed me a form to fill out. I was instructed to fill out the form with my information. I submitted the form and was under the impression my membership was frozen. I actually did this twice because I went in a second time to extend the time of the freeze. I went in on 10/15/13 and 4/29/14.
I found out in June 2014 I had been charged the full $135 every month since I had informed Gold’s Gym in writing I wanted my membership frozen and signed a form indicating I would pay a freeze fee to do so.
I was quite upset and I called Gold’s Gym to address the issue on 6/6/14. I was met with a phone representative named Peter who was quick to tell me I was at fault. Peter explained my wife was the “primary” member and I was the “secondary” member. Since I was the secondary member I was not allowed to freeze the membership. I spoke to my wife, and neither of us knew there was a primary and secondary member on our “family” account. Furthermore, the fees for the gym membership are taken from my credit card, not my wife’s. At no point, when I was inside Gold’s gym to freeze my account, did a gym employee notify me I was not authorized to freeze my account. At no point after Gold’s gym received my written request did they notify me they would not act on the request; thereby taking advantage of my lack of knowledge about the internal workings of Gold’s gym.
Peter advised me the bar code number I put on the freeze form was for my “non dues” account. When I asked why I would agree to pay $15 to freeze a “non dues” account he could not provide an answer and simply stated “well that is why we did not charge you the freeze fee”. I tried to explain I had no way of knowing what a bar code would mean to the internal workings of Gold’s Gym. I explained how neither gym employee had advised me I was not able to freeze my account when I submitted my form to them. I explained how Gold’s Gym never advised me they were not going to act on my request to freeze my account and therefore continue to charge me $135. Peter refused to assist me and further refused to let me speak to a supervisor. I called back to speak with another representative. I spoke with “Sorida” who said she would look into the issue and call me back. I asked to speak to Peter’s supervisor and was told I had to send in my compliant in writing to an email or their physical address. I requested the email address. I was provided an email address of sogarcia@***.com so I could submit my complaint in writing, which I did. I found out later the email address belonged to the phone representative I had been speaking to and not a supervisor.
On 6/9/14 I had not been contacted regarding my complaint, so I sent a written complaint to the Gold’s Gym legal department via certified letter.
On 6/10/14 I contacted “Belinda” via phone. Belinda then transferred me to Sorida so I could speak with Sorida again. Sorida advised me she looked into the issue and spoke to her manager. Sorida said the only thing Gold’s Gym would do is to allow me to freeze my membership free of charge. This solution did nothing to account for the fact I had been overcharged $960 due to Gold’s failure to freeze my family membership as requested, or to contact me and notify me of the issue which prevented them from acting on my written request. I told Sorida the proposed solution was unacceptable and requested to speak to her manager. I was transferred to Karen Ramirez’s voicemail and I left a message for her.
On 6/11/14 I received a call from Karen Ramirez. Karen admitted in the phone conversation that I had no way of knowing my account would not have been frozen and stated she understood this issue was not my fault. However, Karen advised me the only thing Gold’s Gym would do is to allow me to freeze my membership for free in the future. I told Karen that was unacceptable and asked if I could speak with her supervisor. Karen told me she had already consulted with her manager, and the management of Gold’s Gym concurred with this decision. Later I contact Luis Collaze, the General Manager of the Evans Road location. I requested he provide me with a copy of the gym membership documents I signed with Spectrum Gym in 2009. Luis stated he would need to request a copy and would forward it to me as soon as he obtained it.
On two occasions, Gold’s gym was notified of my desire to freeze the family account, which I was being billed for, and they failed to freeze the account or notify me of their intent to disregard my written request. By not acting on my written request to freeze my account, or notifying me of their intent to disregard the request, I was deceived into believing my account would be frozen. Because Gold’s gym did not act on my written request, and further failed to notify me, I was subsequently charged $960 in fees I should not have incurred. It is reasonable Gold’s gym should have been able to discern who the paying member on the account was and act in a reasonable and responsible manner. Gold’s Gym has been notified of the issue and has failed to rectify it or refund the overcharged fees to make me whole.
Refund issues and delays
Preferred solution: Full refund
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Verified Reviewer | Corpus Christi, TexasSold a phony universal membership, refused to return my money
Gold's Gym STEALS money on expired card!
My husband and I joined Gold's Gym in Kennewick, WA about the beginning of 2010. We were paying about $60 per month until my husband had to go to Colorado for work.
Since I was left home and became both parents temporarily, I decided to stop the contract. For a few months in 2011 they were still getting paid but we weren't going. I decided to officially end the contract in the beginning of 2012. They had not taken ANY money out our account since then.
I go yesterday to get my nails done and put gas in my truck when something told me "Check the ACCOUNT!" Sure enough there for FOUR $50 transactions to GG KENNEWICK SANDY UTAH. That's Gold's Gym corporate offices. I immediately called NFCU to report fraud. Funny thing is, the debit card used is an EXPIRED ONE!
Yes, expired in January of this year! ??????????????? Please tell me how someone can use an expired credit card to access your account??? NFCU says that WHOEVER did it, changed the expiration date to get the funds but that it STILL should not have gone through.
Now NFCU is reimbursing the funds HOWEVER, I am NOT THROUGH WITH GOLDS GYM! How DARE you deceitfully and ILLEGALLY use an expired card and PURPOSELY change the exp date to do it???? THIEVES!!! I have called the Sandy Utah ofc and told them I want the NAME of the person who conducted that transaction because I am pressing charges AND that I may go a step further and SUE Gold's Gym for FRAUD and THEFT!
Beware anyone who has an expired credit card number with Gold's on file. Two years later, they just may decide to change the expiration date and STEAL money out of your account!
SHAME ON YOU GOLDS!!!!!
Pleasant A Lewis Pleasant Lewis Criminal Gym Owner against Female Members
Pleasant A. Lewis.
Participant on crimes against women on his Gold's Gym Franchises on Central Florida- Mount Dora. This man is a misery to women everywhere. Please women, avoid going to his demonic Gyms where he will be assisting with crimes against his female members, even though he has that " Lilly wife " ( with the doubtful conduct of hers ), he will be an accessory to hide evidence against the crimes committed inside his facilities, he will assist the criminals and potential rapists on getting away with all of they have done, by having corrupted local Police Officers ( repeat Internal Affairs offenders, " dirty cops " ) that do shady business and associations inside his facility ( with all knowledge of Pleasant A. Lewis and his staff as in Christine Ann Grecco Swain, a.k.a.
Christine Swaine on all of it ) , he ( Mr. Pleasant Lewis) will defraud paperwork and get rid of evidence on tape of the crimes occurred inside his facilities, to favor his friends on local police and their acquaintances. Mr. Pleasant A.
Lewis is a sorry excuse for a Gold's Gym franchise owner.
He is a criminal, knowing of illegal activities going on in his facilities and ignoring them or covering them up for his own benefit when he needs to. Pleasant Lewis also ignores Court Orders, he should be locked up!
They told me not to come in the next day if i dont change hair color
Horrible customer Service from Geraldine Medrano
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What did the form look like that you filled out?! Golds gym is currently doing the same thing to me!!