Anonymous
map-marker San Antonio, Texas

Gold's knowingly over charged me $960

Gold’s Gym has wronged me, and I will do everything I can to prevent someone else from being a victim of their deceptive business practices. Gold’s gym has stolen $960 from my family. The conduct of Gold’s Gym in dealing with this incident has been unconscionable. Gold’s gym violated the Texas Deceptive Trade Practices Act when they took advantage of my lack of knowledge or understanding as to how their internal operations impacted my request to freeze my gym membership and not be charged a full monthly gym membership fee. I was misled to believe I had frozen my gym membership, when in reality I was still being charged the full fee. I am requesting assistance from the Attorney General’s Office to protect me, and other consumers like me.

In 2009, I began a family membership with “Spectrum” gym, which was later overtaken by Gold’s gym. After a few years of being a member, I froze my membership because my family did not have the time to go to the gym. I was under no contractual obligation and I could have cancelled my $135 a month membership if I wished. Instead, I opted to freeze the account for a $15.00 a month fee with the intention of going back as soon as our schedules allowed. Freezing the account meant I agreed to pay $15 a month, but we were unable to use the gym while the account was frozen.

I went to Gold’s Gym and requested to freeze my account. The gym employee scanned my membership card and then handed me a form to fill out. I was instructed to fill out the form with my information. I submitted the form and was under the impression my membership was frozen. I actually did this twice because I went in a second time to extend the time of the freeze. I went in on 10/15/13 and 4/29/14.

I found out in June 2014 I had been charged the full $135 every month since I had informed Gold’s Gym in writing I wanted my membership frozen and signed a form indicating I would pay a freeze fee to do so.

I was quite upset and I called Gold’s Gym to address the issue on 6/6/14. I was met with a phone representative named Peter who was quick to tell me I was at fault. Peter explained my wife was the “primary” member and I was the “secondary” member. Since I was the secondary member I was not allowed to freeze the membership. I spoke to my wife, and neither of us knew there was a primary and secondary member on our “family” account. Furthermore, the fees for the gym membership are taken from my credit card, not my wife’s. At no point, when I was inside Gold’s gym to freeze my account, did a gym employee notify me I was not authorized to freeze my account. At no point after Gold’s gym received my written request did they notify me they would not act on the request; thereby taking advantage of my lack of knowledge about the internal workings of Gold’s gym.

Peter advised me the bar code number I put on the freeze form was for my “non dues” account. When I asked why I would agree to pay $15 to freeze a “non dues” account he could not provide an answer and simply stated “well that is why we did not charge you the freeze fee”. I tried to explain I had no way of knowing what a bar code would mean to the internal workings of Gold’s Gym. I explained how neither gym employee had advised me I was not able to freeze my account when I submitted my form to them. I explained how Gold’s Gym never advised me they were not going to act on my request to freeze my account and therefore continue to charge me $135. Peter refused to assist me and further refused to let me speak to a supervisor. I called back to speak with another representative. I spoke with “Sorida” who said she would look into the issue and call me back. I asked to speak to Peter’s supervisor and was told I had to send in my compliant in writing to an email or their physical address. I requested the email address. I was provided an email address of sogarcia@***.com so I could submit my complaint in writing, which I did. I found out later the email address belonged to the phone representative I had been speaking to and not a supervisor.

On 6/9/14 I had not been contacted regarding my complaint, so I sent a written complaint to the Gold’s Gym legal department via certified letter.

On 6/10/14 I contacted “Belinda” via phone. Belinda then transferred me to Sorida so I could speak with Sorida again. Sorida advised me she looked into the issue and spoke to her manager. Sorida said the only thing Gold’s Gym would do is to allow me to freeze my membership free of charge. This solution did nothing to account for the fact I had been overcharged $960 due to Gold’s failure to freeze my family membership as requested, or to contact me and notify me of the issue which prevented them from acting on my written request. I told Sorida the proposed solution was unacceptable and requested to speak to her manager. I was transferred to Karen Ramirez’s voicemail and I left a message for her.

On 6/11/14 I received a call from Karen Ramirez. Karen admitted in the phone conversation that I had no way of knowing my account would not have been frozen and stated she understood this issue was not my fault. However, Karen advised me the only thing Gold’s Gym would do is to allow me to freeze my membership for free in the future. I told Karen that was unacceptable and asked if I could speak with her supervisor. Karen told me she had already consulted with her manager, and the management of Gold’s Gym concurred with this decision. Later I contact Luis Collaze, the General Manager of the Evans Road location. I requested he provide me with a copy of the gym membership documents I signed with Spectrum Gym in 2009. Luis stated he would need to request a copy and would forward it to me as soon as he obtained it.

On two occasions, Gold’s gym was notified of my desire to freeze the family account, which I was being billed for, and they failed to freeze the account or notify me of their intent to disregard my written request. By not acting on my written request to freeze my account, or notifying me of their intent to disregard the request, I was deceived into believing my account would be frozen. Because Gold’s gym did not act on my written request, and further failed to notify me, I was subsequently charged $960 in fees I should not have incurred. It is reasonable Gold’s gym should have been able to discern who the paying member on the account was and act in a reasonable and responsible manner. Gold’s Gym has been notified of the issue and has failed to rectify it or refund the overcharged fees to make me whole.

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Loss:
$960
1 comment
Guest

What did the form look like that you filled out?! Golds gym is currently doing the same thing to me!!

Adhya Dcp
map-marker Cairo, Al Qahirah

Refund issues and delays

Good Day sir, I have been a member at Nile gold’s gym for three years (my membership number is 14209), and when my work moved to the 5th settlement I was thinking of renewing at one of the branches over there, as I am loyal to the name and service provided by your respected name The case is I registered at Gold’s “Kattameya Club” on the 12th of October and paid the fees of 5,500 EGP for corporate rate. My company couldn't provide an HR letter for administrative reasons, so I notified the sales person in charge (Mr. Mohamed Sayed)on the 14th of October, and he told me that the refund of the full amount will be maximum in a week! Now it is almost a month passed and the check is not yet issued! I escalated the case to Mr. Mahmoud Hamed; the sales manager; and he promised that he will handle the issue, but after a while he is dodging my calls! It is mentioned in the contract in the note #5 that the client can cancel the agreement and get the full amount within three days of the starting date, and I am waiting to get my money back to re-subscribe at Nile gold’s again . What should I do now? And to whom shall I escalate? Thank you for your support Waleed Tantawy
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Loss:
$785
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Cairo, Al Qahirah

Swimming Pool Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Please arrange to handle the everlasting problem of the heater of the swimming pool of Maadi branch Cairo Egypt..... because wecomplaint several times without no responce.....pls consider this complaint .....top urgent.
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Anonymous
map-marker Dubai, Dubai

Cheated By Gold Gym

You guys are only into marketing & sales. Your after sales service is the worst possible ever available. You are full intention is only to hit your sales target & nothing else. 1) Sales people do not give out the truth during the signing of the contract. They will not inform you to go through the terms & conditions mentioned behind the contract at all. They just want you to sign immediately. 2) After the signing is over then they disappear forever. 3) It took more than 50 days for them to give me a kit bag in the first place claiming to be out of stock. 4) I informed them need it to be cancelled they said you are one day late hence continue for this month & next month onwards it will be cancelled. More than 3 months since I discontinued the Gym I get reminder sms saying you are still having pending dues. I asked why is that when I have already informed to have this cancelled to the manager on the floor & my sales staff. They are like you have not given us a written confirmation & hence we are billing you still. Why did the cs manager or the sales staff not inform me & this person is like i am from billing will have them call you back. Till date they dont call me back. I have left umpteen no of messages & they are never available nor do they ever call back. All they are bothered about is to get customers hooked & then forget about after sales service. I am still waiting for the call from Gold Gym customer service manager to give me an explanation & resolve this amicably. I will clearly tell all the people I know not to ever use the services of Gold Gym as they are not at all transperent & hide behind the small clauses which they will not inform you in the start. I am sure these people will delete of this post from their Facebook page but I can still publish it on other medium so other customers are not fooled by sales staff of Gold gym again out of their hard earned money. A local gym in your area is more transparent & honest about their deals than these people.
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Loss:
$5000
Anonymous

Golds Gym International - Cancelled Ab Attack Classes Review

Good morning, Am writing this complain to you,after making a lot here in Gold's Nile Egypt to Mr. Amr Taher aerobics manager of gold's Nile & Maadii who decided to cancel all the ab attack classes!, saying it is not important!!. A lot of other members called Mr. Amr el hamalawy quality manager if gold's Egypt, all we got that it may not be sure & if that happened we can make it as a prepaid classes!!!.I can't believe that a gym like Gold's can really do that! As august schedule doesn't include any classes for abs. I already paid the fees including these classes! not to be cancelled or paying for it again or even someone telling me it is not important,any fitness trainer will tell you how important it is!. I don't know is it your new program or what! but I know that all other fitness gyms here in Egypt their programs is including ab attack and more cheaper, they even making it for 1 hour like Samia Allouba fitness gym, which is supposed to be the second after gold's gym.So please inform me what could I do as a lot of members having the same problem and I am supply you all you with their membership numbers.. Thanks, Noha sayed Membership: 17520
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Benetta Ket
map-marker Conroe, Texas

Golds Gym International - 7 Day Pass Review from Conroe, Texas

My brother gave me a free 7 day pass to workout at golds gym. I went there. Talked to a salesman, he insisted on me signing a contract. I told him I wanted to try it out before I sign. He walked me around and came back to the office. He insisted a few more times. After he saw I wasn't signing, he said I couldn't work out there. I contacted the manager. Manager took his side. I really felt humiliated and discriminated. It was the worst hour I have experienced in my life. They assumed I have worked out there before. I explained myself that it was my first time speaking to someone about working out. He had his staff search up the data base. Nothing was found. Still they remained firm and did not allow me to workout. I need to know who I can contact. I do not want to workout there, but I do want something done for making me feel unwanted.ehat is a free pass if they constantly try to bribe you to sign a contract.
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Anonymous
map-marker Newark, New Jersey

Review about Overcharged Shipping

The Sean zumba video is 20$ by the time shipping is added. It becomes 55$ its called bait and switch
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Anonymous

Review about Gym Facility

Buen pues tenia un año viniendo al gimnasio y un dia me ribaron mi bici que era una fixi azulita. tuve que cancelation por ke los babosos no me la quisieron buscar!
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Mera Mun
map-marker Monterey Park, California

Golds Gym forged my signature

Went to see what Gold's Gym had to offer. Was told i could get their current special rate if i gave them my credit card info. Was told the info was just to hold the rate option, and if i did not want to proceed with it that they would delete my card info. I decided not to go with Golds and before i knew it there was a charge on my card from them. After talking with the manager at the time they told me they were in the process of correcting their mistake. However, as they kept charging me month after month and i kept calling them to fix their error, i was eventually told that the manager i had been talking to no longer worked there and I would need to come in to look over some paper work i had signed. I explained to them i had never signed anything and when i went in and saw the forms i had supposedly signed there indeed was a signature, but it was not mine. The manager or the employee i had originally talked to had forged my signature. Neither the employee or the manager worked there anymore, and the current manager wanted proof that the signatures on the forms were not mine. I gave him my California state I.D that had my signature on it, which he then told me that this was not good enough proof. I would need to provide another type of form with my signature on it. I explained that my I.D. would be the only signature proof he would need and the only proof that he would get. That is my I.D. nothing should be more validating then that. They supposedly closed out the account and i was told they would begin refunding me. I don't believe them, so I started the process of getting my money back through my credit card. Do not trust these criminals.
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Loss:
$250
Anonymous

They lie

in Kuwait for the past 5 months waiting for the pool at gold gym to open and they keep lying about it, as well as opening hours, they told us from24hours, they do not open before 9 AM while im a person that used to go 7 AM and so many other lies. i asked that i want to cancel my membership since there is no pool for the past 5 months but they refused and said we are connected to the Us office and cannot give back any money! all i want to deduct the 5 months and cancel the rest of the year
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Jasie Imt

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Verified Reviewer
| map-marker Corpus Christi, Texas

Sold a phony universal membership, refused to return my money

I lived in harlngen texas for about a month, the last couple of weeks I went to Golds Gym a couple of times, where the agent told me a golds membership would be applicable in any Golds Gym in the USA, Which suited me as I travel a lot, staying in any one place for a few days to a few months. The agent charged me 100.00 to join and set me up to charge me 27 dollars a month which I agreed to be withdrawn from my bank account direct, During the next couple of months I went to 4 different golds gyms, where I was told each one is separate, charging me from 15 dollars a visit in Milwaukee, 10 $ in abilene texas, a complimentayry one day free pass in Belton, Texas, After discovering the Golds Membership was only good at harlingen I ended the auto withdrawal, and called the gym manager who insisted I was lieing, and refused to return my money and filed a compliant with the credit bureaus, when I went to checkout a rental car, refused because of golds gym bad credit report. I have had a couple of identity thefts in the last 5 years, and was told 9 credit reports came from memphis texas, where I have never lived, but if I gave them money they could straighten it out. I have bought nothing on a credit since I can remember, If I want something I pay for it, My Navy Army Credit union pays me 3.5 % on my checking account balance, but after trying to rent a car and being turned down I am surprised because I rent many cars a year, and the credit bureaus are trying to force me to pay for a good credit rating because of golds gym, I don't want to throw good money after bad, and do not believe in the credibility of credit bureaus. The manager of golds gym called me a liar, then stated I threaten him, In their gym the steam room never worked the couple of times I went there, half the equipment something is wrong. I have went to many golds gyms but this was the wors, and being lied to whioe taking my money, then refusing to return it, while reporting me negatively to the credit bureaus something should be done about the phony membership, where they put a mass of documentation in front of you while telling you you can workout at any golds gym, then when calling them back they simply lie to you
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Loss:
$100
1 comment
Jasie Imt

I lived in harlngen texas for about a month, the last couple of weeks I went to Golds Gym, where the agent told me a golds membership would be applicable in any Golds Gym in the USA, Which suited me as I travel a lot, staying in any one place for a few days to a few months. The agent charged me 100.00 to join and set me up to charge me 27 dollars a month which I agreed to be withdrawn from my bank account direct, During the next couple of months I went to 4 different golds gyms, where I was told each one is separate, charging me from 15 dollars a visit in Milwaukee, 10 $ in abilene texas, a one day free pass in Belton, Texas, After discovering the Golds Membership was only good at harlingen I ended the auto withdrawal, and called the gym manager who insisted I was lieing, and refused to return my money and filed a compliant with the credit bureaus, when i went to checkout a rental car, refused because of golds gym bad credit report.

I have had a couple of identity thefts in the last 5 years, and was told 9 credit reports came from memphis texas, where I have never lived, but if I gave them money they couod straighten it out. I have bought nothing on a credit since I can remember, If I want something I pay for it, My Navy Army Credit union pays me 3.5 % on my checking account balance, but after trying to rent a car and being turned down I am surprised because I rent many cars a year, and the credit bureaus are trying to force me to pay for a good credit rating becaus of golds gym, I don't want to throw good money after bad, and do not believe in the credibility of credit bureaus which in my opinion fall into the same catagory as the federal reserve, las vegas, nyse, banking cartel, current commandant regime in federal pseudo electorate, etc etc

Annaliyah Ftq

Gold's Gym STEALS money on expired card!

Golds Gym International - Gold's Gym STEALS money on expired card!

My husband and I joined Gold's Gym in Kennewick, WA about the beginning of 2010. We were paying about $60 per month until my husband had to go to Colorado for work.

Since I was left home and became both parents temporarily, I decided to stop the contract. For a few months in 2011 they were still getting paid but we weren't going. I decided to officially end the contract in the beginning of 2012. They had not taken ANY money out our account since then.

I go yesterday to get my nails done and put gas in my truck when something told me "Check the ACCOUNT!" Sure enough there for FOUR $50 transactions to GG KENNEWICK SANDY UTAH. That's Gold's Gym corporate offices. I immediately called NFCU to report fraud. Funny thing is, the debit card used is an EXPIRED ONE!

Yes, expired in January of this year! ??????????????? Please tell me how someone can use an expired credit card to access your account??? NFCU says that WHOEVER did it, changed the expiration date to get the funds but that it STILL should not have gone through.

Now NFCU is reimbursing the funds HOWEVER, I am NOT THROUGH WITH GOLDS GYM! How DARE you deceitfully and ILLEGALLY use an expired card and PURPOSELY change the exp date to do it???? THIEVES!!! I have called the Sandy Utah ofc and told them I want the NAME of the person who conducted that transaction because I am pressing charges AND that I may go a step further and SUE Gold's Gym for FRAUD and THEFT!

Beware anyone who has an expired credit card number with Gold's on file. Two years later, they just may decide to change the expiration date and STEAL money out of your account!

SHAME ON YOU GOLDS!!!!!

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Loss:
$200
10 comments
Guest

Golds gym is very deceitful. They lie to get you to sign up and then don't honor their promises at the Fenton Mo facility.

I was thankful to get done with them and happy to pay more to the YMCA I trust.

Guest

Save all your money and hire a plastic surgeon. Meanwhile, cut eye holes in a paper bag and put it on NOW!

You are one fugly skankho.

Please do not go near children as you will scare them with that hideous face. You fell out of the ugly tree and hot every branch before landing facefirst on the pavement.

Guest

Yey, this story is a lie. A gym just cannot change the expiration date on a debit card.

Only a bank has control over their cards like that.

You have obviously committed fraud yourself and you are trying to blame the people you defrauded. Most people are too smart to buy the little story you just told.

Guest
reply icon Replying to comment of Guest-939284

Nope - it happened to me.

Guest

Oh and just to prove you as the *** you are....the money was FULLY refunded with no questions....???????????????????????????? :grin :grin LMFAO

Guest

And I don't make assumptions as YOU have....any *** knows memberships don't "automatically" cancel....again...***...

Guest

Perhaps you missed where the membership was canceled? Who's the *** now?

Second, even IF we were at fault, you can't put charges on an expired credit card ***....no letters, no contact and two years later, charges that are not owed?? Wrong...so *** me and learn the law dipshit....

Guest

No such thing as fraud when you clearly made an agreement to pay them for services. If you do not use the gym then that is not their fault.

You likely ASSUMED you membership would just cancel if your debit card was rejected but you are of course wrong.

Good luck winning that one in court. I am sure the judge will make you look like an even bigger *** than you already are.

Guest
reply icon Replying to comment of Guest-743546

You obviously can't read to ASSume we would run out on an OWED DEBT ***..... :roll So review my previews comments to your idiotic response....

Guest
reply icon Replying to comment of Guest-743546

Lmao wow ...i have never seen people attack someone over a story like this! She said she canceled it so how is that running out on a bill?

A black face will always be judged..forever and ever.

Blacks are the dummies but the white man refuses to read the story....more like blinds himself ...brainwashes himself...comes up with whatever and spits *** on everyone. Girl I hope you sued they *** and won!

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Anonymous
map-marker Fairfax, Virginia

Pleasant A Lewis Pleasant Lewis Criminal Gym Owner against Female Members

Pleasant A. Lewis.

Participant on crimes against women on his Gold's Gym Franchises on Central Florida- Mount Dora.  This man is a misery to women everywhere. Please women, avoid going to his demonic Gyms where he will be assisting with crimes against his female members, even though he has that " Lilly wife " ( with the doubtful conduct of hers ), he will be an accessory to hide evidence against the crimes committed inside his facilities, he will assist the criminals and potential rapists on getting away with all of they have done, by having corrupted  local Police Officers  ( repeat Internal Affairs offenders,  " dirty cops "  ) that do shady business and associations inside his facility ( with all knowledge of Pleasant A. Lewis  and his staff as in Christine Ann Grecco Swain, a.k.a.

 Christine Swaine on all of it ) , he ( Mr. Pleasant Lewis) will defraud paperwork and get rid of evidence on tape of the crimes occurred inside his facilities, to favor his friends on local police and their acquaintances. Mr. Pleasant A.

Lewis is a sorry excuse for a Gold's Gym franchise owner.

He is a criminal, knowing of illegal activities going on in his facilities and ignoring them or covering them up for his own benefit when he needs to.  Pleasant Lewis also ignores Court Orders, he should be locked up!

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10 comments
Guest

Kevin Milcheck is a Serial Stalker. I am myself filing a restraining order on him, after I contacted him through his criminalmindsjrs.Weebly.com.

He started stalking me. I am afraid.

Guest

Pleasant Loser Lewis is responding to Yelp comments. So cute....

Is the picket hurting? You belong on a jailhouse uniform you piece of *** I bet you regret your actions.

Loser. Scammer pig.

Guest

I can see jail in your future for telling lies to everyone. I will not stop until you and your husband are in jail.

You both are criminals. Wait...because things are going to be happening soon.

You might want to start hiding because the police will be at your door! 4 injunction lies, countless false affidavits, lies in the courtroom...I could not sleep if I were you!

Guest
reply icon Replying to comment of Guest-807880

" Evidence on Warehouse " ....

Guest

Everyone reading this needs to read the police report at www.criminalmindsjrs.weebly.com. The police report proves the writer of this post to be the criminal.

She should be in jail along with her husband for all the lies they have told about countless individuals. Maybe justice will still be served for all the people she and her husband have wronged!

Guest
reply icon Replying to comment of Guest-807876

*** police reports are hearsay. No POLICE REPORTS " FIND PEOPLE GUILTY ", you ***.

You are a laugh all the way...

SPECIALLY FROM OFFICERS THAT ARE LONG GONE FROM THEIR JOBS. BUFFOON.

Guest

Pleasant A. Lewis is standing up , after the horrible things he has done to so many people in his existence.

He has two presences holding him up and holding his both hands. His right hand is held by disgrace and his left hand is held by misery, and may it reflects on his generations of blood related beings.

Guest

I hope Pleasant's family is proud of him, the chauvinisnic pig.

Guest

Rumor has it Mr. Pleasant Lewis is a wifebeater , so why would he care for anyone else's wife?

Guest

Is this the same Christine Swain that has deals with stalkers and give married women's cellphone number and e-mail address to stalkers even after the woman had called police to the Gym and made complaints?

What a sack of *** , those people!

I wonder how would this Pleasant Lewis feel if that with was his wife.

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Anonymous
map-marker San Antonio, Texas

They told me not to come in the next day if i dont change hair color

when I got the job I had blue hair it wasn't all of it was the bottom half.And three years later my boss told me in his office to change my hair color or don't bother to come in tomorrow. hair was blue again but highlight out bottom. when my hair is down u cant see it. but up u can. so I told him u hired me like this he said idk change it.see I didn't show up the next day. so they called me the next morning to see if I was going in. I told him u told not to come in.
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1 comment
gerald claude

You obviously do not need a job - good for you, plenty of folks who do. You were given a chance...and you chose to pizz it away over some moronic hair color....don't feel sorry for you.

Anonymous
map-marker Pasadena, California

Horrible customer Service from Geraldine Medrano

I was a member of Golds Gym for a year and due to school schedule I was unable to renew my contract. So today I decided to sign up for Only 1 month. Found a good deal on Groupon and decided to buy it. First thing I did was call the West Covina Golds Gym to dind out what the process was. I was told it would expire a month after activating my pass. So I decided to walk in and get a class schedule. O was approached by Geraldine Medrano... Horrible customer service.she treated me as if she owned the Gym and the member (in this case myself) was noone. She took away my old gym tag ( which was not active) and threw it away as if it was hers. She deserves to be fired! Tomorrow I will call to ask for a refund.
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Loss:
$45
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