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Golds Gym International - Trying to cancel and they won't let me.

I keep getting tithe run around. I keep going to different guns and talking to different people on the phone. All of them keep telling me something different. And I can't cancel. I'm canceling because they setup me and my boyfriend with a membership that charges us 3 times a month instead of one lump sum. I didn't realize it but the reason for this was so I would never know when the money was coming out and if it wasn't there they could charge me $20 late fee.
Company wrote 0 private or public responses to the review from Jul 27.
2.2
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1314326
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Bought this model because it has a "heart rate monitor" and I have a heart condition. The rate on the monitor will jump up and down as much as 60+ BPM while working out. I could start knowing my rate was about 70 and it would register as much as 150. Called the...
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Company wrote 0 public responses to the review from Jan 05.
#1162779
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Golds Gym International - Gold's gym Austin Texas location is not a safe and secure place to exercise- Run Fast!
Gold's gym Austin Texas location is not a safe and secure place to exercise. A bad, unethical employee Dylan James Bryant has been bringing highly unreliable and harmful people to this location. It is seriously warned and advised that you and your family avoid this...
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Company wrote 0 private or public responses to the review from Dec 22, 2017.
1.0
#1154158
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I have been going to the Golds Gym location on Gilbeau and Tezel located in San Antonio TX for years ... and let me tell you the employee by the name Faith is EXTREMELY RUDE , will pretend like shes busy and scan your tag then NEVER SAY HELLO OR MAKE EYE CONTACT ,...
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Company wrote 0 private or public responses to the review from May 06, 2017.
4.5
I liked
  • Hours
  • Variety of machines
  • Infrastructure
I didn't like
  • Customer service
#1043782
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Hello Sir this is Mrityunjay Garg I used to work with golds gym Vashi branch which I left in Aug 2016 its already been 4 months my fiance goes there for her workout as she is a memeber, the branch manager of Vashi golds gym Yuvraj says I cannot come to pick her up as...
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Company wrote 0 public responses to the review from Dec 15, 2016.
#973531
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Gold's utilizes outdated equipment and archaic collection methods. I was month to month and paid only 17.99 every two weeks. I called to cancel due to time constraints and ghetto equipment. Couldn't cancel on the phone, directed to cancel on the web. Couldn't cancel on...
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Company wrote 0 public responses to the review from Sep 14, 2016.
1.7
I didn't like
  • Cancellation policies
  • Cancellation policy and equipment
#918535
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Short Review on July 05, 2016

I end my contract 2 months ago. I was told the will take out fees for one more month. I looked in my bank account they took out another month fee. Please keep a watch on your bank account when your contract end. They lied and it will be another excuse when I confront them about my money. WATCH!!!!!
Company wrote 0 public responses to the review from Jul 05, 2016.
2.1
Details
Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#876953
Reply to reviews
Susan M. Adams has wrongfully fired a very well known and liked instructor. Susan's own word's were that this employee was fired for "personal reasons". You can not fire someone for "personal" reasons. Susan then proceeded to tell some long standing gym member's that...
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Company wrote 0 public responses to the review from Mar 17, 2016.
Anonymous
Smith

Not only does she do this but she bullies members if they have anything negative to say about the gym. Strongholds their membership by threatening to revoke it.

#811531
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I called last week to cancel my membership, the associate asked me if I had tried to cancel on the internet, I said I found no way to do it. I answered all the woman's questions, then she put me on hold for a long time. When she finally came back on, she said she would...
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Company wrote 0 public responses to the review from Jan 27, 2016.
#778960
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Golds Gym Membership Review

Dear, I write you this email to receive some news regarding my gym membership cancellation. Indeed, since the 3 of January (3 weeks) I ask for my refund for both (elsie & lana bardavid). For the moment I do not have any update regarding this issue. Could you please process to the bank transfer asap ? By advance thank you for your quick answer. Best regards, Lana & Elsie Bardavid
Company wrote 0 public responses to the review from Jan 26, 2016.
Meg, Rhone-Alpes
#777708
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