Show reviews that mention
golds gym gym membership golds manager money account contract service gold’s gym
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to speak to someone from corporate offices

Want to file personal complaint before I have to take legal actions against management at one of your locations.

User's recommendation: Do not sign up for this location in Islip terrace. They are rude and cancelled my account w/o my permission.

View full review
ID
#2342562 Review #2342562 is a subjective opinion of poster.
Service
Golds Gym International Customer Care
Cons
  • Customer service
  • Sucks
  • Cancellation policy and equipment
Loss
$120
Preferred solution
Full refund

Inqjiry

I would like to get a better understanding of how resistance works if the weight stack on your systems are aay 150 and resistance is like 280 lbs i dont understand what that means.
View full review
ID
#2623404 Review #2623404 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

New Membership Cancelled

I signed up on June 4 2021. I paid $117 and then my membership was cancelled. The app sais that my member number was assigned to somebody else. I need my membership activated immediately please. Or, I'm going to report this to the fraud department of my bank and dispute the charge.
View full review
ID
#2621295 Review #2621295 is a subjective opinion of poster.
Location
Arcadia, California
Cons
  • Cancellation policies
Loss
$117
Preferred solution
Deliver product or service ordered
New Reviewer

Harassment

I was screamed and yelled at and accused, spit on and harassed by a man at the gym named Alejandra At the Hollywood gym. He claimed to also be the owner in front of my
View full review
ID
#2617371 Review #2617371 is a subjective opinion of poster.
New Reviewer

Misconduct by a manager

Shes being harassing me because I mention that a lady was naked in the sauna that I was going to wait until I was done to use it, she yelled at me that it was not of my business. That I shouldnt be telling what other people are doing ?
View full review
ID
#2603012 Review #2603012 is a subjective opinion of poster.
Service
Golds Gym International Customer Care
Cons
  • Not clean enough
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still waiting on a refund

Update by user Jun 03, 2021

As of June 2021 still no refund.

Original review posted by user May 03, 2021
Still no refund. The gym says it still says pending. It has been over 2 months. I have spoken to multiple parties. I canceled my membership- they charged me another fee for that, and still no refund for their error in February
View full review
ID
#2533774 Review #2533774 is a subjective opinion of poster.
Loss
$26
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

I canceled my account and submitted a fraud claim with my bank. Golds gym never refunded their error of billing me while on a medical hold.
View full review
ID
#2498088 Review #2498088 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund!

I was charged on February 1st during a medical freeze on my account- still not credited. Canceled account due to this issue and charged again!
View full review
ID
#2487861 Review #2487861 is a subjective opinion of poster.
Service
Golds Gym International Membership
Pros
  • Good gym
Cons
  • Terrible service for their errors
Loss
$52
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complain about charges

The previous manager of Gold's gym in Los Angeles Figat7th miss informed me, and he told me that I was going to get a month to moth. Gym close for the pandemic and I never went back to the gym. Gym reopens on December 2020, and now they are charging me for 3 months of membership plus late fees because suppose to be I signed a year contract. The Name of the previous manager was Marco. The date when I signed the paper was on February 14, 2020

User's recommendation: Read very carefully. People miss lead you to get your signature.

View full review
ID
#2470943 Review #2470943 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$210
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Original review updated by user Mar 20, 2021
Oscar Sandoval the general manager of golds gym in McAllen Texas at 1601 W dove ave. just told me I could not go work out at hisgym anymore Due to my ex-boyfriend complaining about me following him around the gym making him feel uncomfortable This is not true ! For Oscar Sandoval to take my exs word for it and not mine was discrimination He's obviously friends with my ex and this is why he made this decision Golds gym better fire This Oscar Sandoval for telling me I can no longer work out there at his gym for No reason or proof I have broken Any laws ! My lawyer is going to handle this issue for me but I wanted to give golds gym the opportunity to try to fix this issue first
View full review
ID
#2466820 Review #2466820 is a subjective opinion of poster.
Service
Golds Gym International Customer Care
Pros
  • Variety of machines
Cons
  • Seemingly lack of concern for customer health and wellbeing
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account over charged

Golds gym over draft my bank account by requesting payments twice a month.. I tried to pay my bank over draft and golds gym decided to not charge me my membership but an amount of 66.00 I can now have to close the account and cancel golds membership if this isnt resolved..

User's recommendation: Do not trust golds gym with ur bank account they steal.

View full review
ID
#2455344 Review #2455344 is a subjective opinion of poster.
Location
Pharr, Texas
Cons
  • Seemingly lack of concern for customer health and wellbeing
Loss
$66
Preferred solution
Full refund

Closed with no warning

I arrived at Golds 9:20am 2/11. Because if weather they decided not to open till 10am. It would have been great if they could have sent a email to members informing them rather then us brave the roads to be left in the cold. At least let us in today and let us know that hours are 10am for next few days. Mass emails are pretty simple.
View full review
ID
#2416240 Review #2416240 is a subjective opinion of poster.
Location
Carrollton, Texas
New Reviewer
I am writing to let you know how sad I was when Golds sold to Genesis. I was in on the ground floor paying 25.00 a month and then Golds sold to Genesis. Genesis then quit Les Mills. That is one of the reasons I loved Golds. So I reluctantly quit Golds and went to Sky...
View full review
View full review
ID
#2352888 Review #2352888 is a subjective opinion of poster.
Service
Golds Gym International Customer Care
Pros
  • Awesome gym
Preferred solution
To let you know how I feel about Genesis.
New Reviewer

I need a replacement part

Number is not in my calling area
View full review
ID
#2302001 Review #2302001 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Payment problem

I paid enrollment fee for me and my bro using my credit card.But,instead of 2 payments, there were 4 payments showing up in my credit card statement.
View full review
ID
#2297458 Review #2297458 is a subjective opinion of poster.
Location
Calgary, Alberta

Covid

This club is "cleaning" the equipment with FILTHY cloths. Have observed this on at least two separate occasions, the associates need to use enough cleaing supplies to ensure the desired result is obtained.Wipe down equipment before use.
View full review
ID
#2290564 Review #2290564 is a subjective opinion of poster.
Location
Edmond, Oklahoma

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article